Terms & Conditions

Basis of Sale
By placing an order via the Les Savons – French Soaps website or wholesale order by email, phone or post it is therefore notification that you agree to our terms and conditions. These terms and conditions will be updated occasionally, please check these before making a purchase. All orders will be subject to the conditions set out below.Please note that we do not accept any orders placed via our website from outside the United Kingdom.

Cancellation
We may cancel an order for any reason, for any item, at any time before delivery.Prices
All prices quoted on the website or on the order forms are in GB Pounds (£) and inclusive of VAT. There is a minimum order value of £100 for purchase as wholesale and none on our website orders, excluding postage and packaging. Price and availability information is subject to change without notice.

Delivery Charges
Standard UK postage and packing delivery is £3.50 for website orders and £10 for wholesale deliveries Mainland UK.

Delivery
Les Savons - French Soaps will aim to deliver any item in stock within 7 days of accepting your order unless payment has been made by cheque. Unless we have stated otherwise in writing, delivery dates are not guaranteed, although we shall make every reasonable effort to achieve this.Our normal delivery service is by Royal Mail, Parcel Force or various other carriers. If you are not home during the day, we suggest you provide us with a work address if it is more convenient.If the parcel does not arrive when you expect it, please do not hesitate to telephone us on: 07982682626 between the hours of 9am - 5.00pm, Monday-Saturday, excluding all English Bank Holidays.All delivery charges and times relate to UK mainland addresses.

Overseas Deliveries
We no longer provide an overseas delivery service. We can only deliver to UK and Channel Island addresses. Orders placed from outside the specified areas cannot be accepted, in which case a refund will be issued, minus any Paypal charges incurred as a result of the transaction.

General
No order is binding on you or Les Savons - French Soaps until we have accepted it.

Weights
Weights given are approximate particularly in the case of the Provence and Marseille Soap. This soap can reduce in weight as the water content in the soap evaporates. This is a natural process and is not detrimental to the product.

Colour
While every effort is made to ensure the accuracy of colour reproduction, colour may vary in accordance the settings of your monitor, software, or printer.

Size and Appearance
Please note that some of our soaps are handmade and therefore can be slightly irregular in shape and can also vary in colour.

Product Safety
If you have, or suspect you have sensitive skin, we recommend you do a skin patch test before using any product that comes into contact with your skin. A patch test is simple. Apply a small dab to the inside of your wrist or elbow and leave on for as long as 24 hours.
If any redness or tenderness occurs, you may have an allergy and you should avoid any product or products that contain the same ingredients.

If you have an allergic reaction
Discontinue use and thoroughly rinse the effected area with fresh water. If you develop an allergic reaction, please seek professional medical advice.

Shopping Online
Shopping online with Les Savons - French Soaps is a safe secure and easy process. The order information including your personal details and credit card number are encrypted before being sent over the Internet.
You can browse through our product ranges by selecting the shopping area you want by clicking on the name of the section you want to visit. Whether its hand made soaps or gifts, you can switch between shopping areas adding items into your shopping basket as you browse with your running total always being visible at the bottom left hand side of the web page.To place an item in the shopping basket, simply select the item and number required, then click the 'Buy' button to add the items to your shopping basket. Once you are happy with your selection, you need to click on the word 'View' in your basket (you can add or delete any item at this stage). Once you are happy with your selection, click on the word 'Checkout' to go to the checkout page, and go through the short checkout process. You will then be directed though to Paypal Secure Payments to complete the payment process.

Returns Policy
We make every effort to make sure that the products and services we offer are of the best quality. If however, you receive items that you are not pleased with or have been damaged in transit, please return the items and the packaging and inform us by e-mail immediately at info@les-savons.co.uk. Please return the goods to us within 7 days of registering the complaint. We will not accept any return after 14 days of delivery date. Whilst we will be happy to refund the cost of the goods, carriage charges will not be refundable.

Complaints
If you feel our product or services have not met to your expectations, please communicate your comments or suggestions by using the following methods; e-mail, telephone or post.

Customer Support
If you need help or advice on any of the goods you have purchased or are about to purchase, please call us on: 07982682626 between the hours of 9am-5pm Monday-Saturday, excluding all English Bank Holidays.

Online Payment Methods

Online payment methods are Paypal.

Offline Payment

You can place your order with us over the telephone, using any of the major credit and debit cards. We also accept offline payment using our Order Form which you can request to be sent to you by post. You can pay by cheque or by postal order. Please make cheques and postal orders payable to: Hand-Crafted Europe, and write your home address and cheque card number on the back of the cheque. For our protection, orders paid for by cheque will not be dispatched until the funds clear - this could be from 5-7 working days. We apologise for the delay in this process. In case of Wholesale order the minimum order value is £100 excluding packaging and postage.

Business Hours and Holidays
Our business hours are 9am - 5pm UK time, Monday-Saturday, excluding all English Bank Holidays. There will be periods, due to holidays, when there will not be anyone available to process your order. These dates will be posted on the home page of our website.

Errors
Every effort is made to ensure that all the information provided on the Les Savons website is correct at the time of going online.

PRIVACY POLICY for www.les-savons.co.uk

At Les Savons – French Soaps we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. Our Privacy Policy has been provided and approved by internet law specialists LegalCentre.co.uk.This Privacy Policy, together with our terms of use, explains what happens to any personal data that you provide to us, or that we collect from you when you are on this site. We do update this Policy from time to time so please do return and review this Policy regularly.[For the purpose of the Data Protection Act 1998 our data controller is A. Aumage].

Information We Collect

In operating our website we may collect and process the following data about you:i.          Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.ii.         Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase. iii.        Information provided to us when you communicate with us for any reason.

Use of Cookies

We may on occasion gather information regarding your computer whilst you are on our website. This enables us to improve our services and to provide statistical information regarding the use of our website to our advertisers where appropriate. Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.Similarly to the above, we may gather information about your general Internet use by using a cookie file.  Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you. All computers have the ability to decline cookies.  This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website. Our advertisers may also use cookies, over which we have no control.  Such cookies (if used) would be downloaded once you click on advertisements on our website.

Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you.  In addition, we may use the information for the following purposes:i.          To provide you with information requested from us, relating to our products or services.  To provide information on other products which we feel may be of interest to you, where you have consented to receive such information. ii.         To meet our contractual commitments to you.iii.        To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you. Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you.  We or they may contact you about these goods and services by any of the methods that you consented at the time your information was collected.If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for. If you do not want us to use your data for our or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors. 

Storing Your Personal Data

We do not store any financial information from our customers.

We may transfer other data that we collect from you to locations outside of the European Economic Area for processing and storing. Also, it may be processed by staff operating outside the European Economic Area who work for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety. The transmission of information via the Internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Disclosing Your Information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).We may also disclose your personal information to third parties:i.          Where we sell any or all of our business and/or our assets to a third party.ii.         Where we are legally required to disclose your information.iii.        To assist fraud protection and minimise credit risk.

Third Party Links

You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them. 

Access To Information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested.  Should you wish to receive details that we hold about you please contact us using the contact details below.Contacting UsWe welcome any queries, comments or requests you may have regarding this Privacy Policy.  Please do not hesitate to contact us at info@les-savons.co.uk.